Insurance Claims Assistance and the Claims Process

Initially, we will meet with you, and determine the condition of the roof. If we identify damage on your roof or property, we then inform you of our findings and later your insurance adjuster to make our recommendations. A trained LEGACY representative will be there for you every step of the way to ensure you are given a fair settlement by your insurance company.

Below are the steps in the Claims Process:

​Ask the Insurance Representative to have the Adjuster make an appointment to inspect the roof and any other damage you have incurred at your home. The adjuster usually arrives within a week after filing the claim. The Insurance Adjuster will call you to make an appointment. Please write down the adjuster's name and cell phone number.  Set up the appointment and contact your
LEGACY representative to give him the time and date and the adjuster's contact information. If the roof is determined to have storm damage during the meeting, then you will receive a check from the insurance company for a portion of the claim in most cases. The first check is due as a down payment when the job is completed. Upon completion of the installation, your LEGACY representative will do a final inspection. Please mention any items that need attention, if any exist.  A final invoice will be faxed or mailed directly to the insurance company, and a copy will be sent to you. Upon receipt of the final insurance check, the invoice is due. Please contact your LEGACY representative to pick up the final check.

Payment Process

Upon completion of covered damages,
Legacy Construction & Roofing will collect the first insurance check and deductible. If any depreciation is withheld from the insurance company Legacy will invoice the insurance company to recoup any depreciation on your behalf. Once you've received the second/depreciation check from the insurance agency, Legacy Construction & Roofing will set a time to come and collect that check. In short, your out of pocket expense will not exceed your deductible and you will not pay anything until the job is complete and you have collected your money from the insurance company.

PLEASE NOTE that if anyone suggests that you will make money on the roof installation, this is Insurance Fraud and against the law.